Terms & Conditions

Last updated: August 5, 2026

These Terms & Conditions ("Terms") govern your use of services provided by D1 Business Solutions LLC ("D1," "we," "us"), including Website Care Plans and the AI Voice Agent service (together, the "Services"). By checking the agreement box during checkout, submitting payment, or otherwise engaging D1, you agree to these Terms.

1. Services

D1 provides website design and build services, ongoing website care and maintenance plans, and AI voice/chat agent services for small businesses. The specific scope, features, and pricing of your plan are as described on the page where you subscribed (d1businessolutions.com/quote or d1businessolutions.com/ai-agents) at the time of purchase.

2. Setup Fees & Billing

• Website Care Plans include a one-time setup fee (as quoted at checkout) to build your website, plus a recurring monthly subscription that keeps it hosted, secured, and maintained.
• AI Voice Agent plans include a one-time setup fee and a recurring monthly subscription, and begin with a 14-day free trial. Your payment method is saved but not charged until the trial ends.
• Subscriptions are billed automatically each month to the payment method on file until cancelled. You will be notified by email in advance of the first charge following any free trial.
• Setup fees are non-refundable once work has begun, except where required by law.

3. Cancellation

• AI Voice Agent trials can be cancelled at any time during the 14-day trial period at no charge.
• Paying subscribers may cancel at any time; cancellation takes effect at the end of the current billing period, and you will not be charged for the following period. D1 Voice Agent plans require 2 weeks' notice to cancel once on a paid plan, consistent with the terms presented at signup.
• Website ownership (code, content, and domain) transfers to you regardless of whether you continue a care plan — cancelling a care plan does not affect your ownership of a website D1 has already delivered.

4. Overage & Usage-Based Charges

AI Voice Agent plans include a set number of minutes per month. Usage beyond your plan's included minutes is billed automatically at the published overage rate. Overage charges appear on your next invoice and do not require separate approval for typical month-to-month variance.

5. Client Responsibilities

You agree to provide accurate business information, timely feedback during the build process, and lawful use of any AI agent or website D1 provides. D1 is not responsible for content, decisions, or communications generated based on inaccurate information you provide.

6. Service Availability

D1 targets high uptime for hosting and AI agent availability but does not guarantee uninterrupted service. Scheduled maintenance, third-party outages (hosting, telephony, or AI infrastructure providers), and events outside D1's reasonable control may cause temporary disruption.

7. Limitation of Liability

To the maximum extent permitted by law, D1's total liability for any claim arising from the Services is limited to the amount you paid D1 in the 3 months preceding the claim. D1 is not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.

8. Changes to These Terms

D1 may update these Terms from time to time. Continued use of the Services after an update constitutes acceptance of the revised Terms. Material changes affecting active subscribers will be communicated by email.

9. Contact

Questions about these Terms can be sent to hello@d1businesssolutions.com or by calling (206) 713-4204.